FAQs

What forms of payment are accepted?

We accept all major credit cards, checks, cash, and money orders.

What do I need to bring to my first appointment?

Upon your first visit we require a state issued photo ID, a copy of your current insurance card, and a referral from your primary care physician if required by your insurance.  We also recommend bringing a pair of dark sunglasses and someone to drive you, as your eyes will be dilated, blurring the vision for a few hours after the exam.

How long will my eye exam take?

Most comprehensive exams, which include dilation, take one hour.  Return appointments average 15-30 minutes.

What is a comprehensive eye exam?

A comprehensive exam consists of a measurement for glasses (refraction), assessment of eye pressure, and dilation to examine the external and internal eye structures.

What is dilation and how long does it last?

Dilation refers to enlargement of the pupil induced by topical drops given in the clinic.  It is performed to enable the doctor to examine the internal structures of the eye.  These drops also cause relaxation of the focusing power of the eye, which can cause the vision to be blurry, especially for reading and near distances.  The effects of the dilating drops typically last for four hours; however, all patients react differently to the medication.  If you have never been dilated before, we recommend you bring a driver for your first visit.

What is refraction and why does my insurance not pay for it?
  1. Refraction is the determination of the eye’s refractive error and the power of the lenses needed to correct the vision.
  2. Medical insurance plans typically do not cover the fee for refraction.  Refraction is considered a routine vision service and is typically only covered under vision insurance plans.  The fee for refraction is due on the date of your exam; however, we will provide you with a copy of your receipt for submission to your vision insurance or HSA account.
Do you participate with any vision plans?

The only vision plan we accept is Eyemed.  Please check with Eyemed prior to your visit to verify coverage.

Do you accept old glasses for donation?

Yes.  We participate with Lyons Club, a well respected volunteer organization that helps dispense your unused glasses to individuals in need.  To make a donation, stop by any one of our locations and ask to speak to an optician.

Will my insurance cover the exam?

Most medical insurance companies will cover your eye exam.  However, some plans have a deductible or a coinsurance.  Please contact your insurance company to find out if you will be responsible for any part of the bill.  Our onsite billing office can assist you with any information you may need to verify coverage.

What products and services are offered in your office?

We have an onsite optical shop, with a wide selection of frames and lenses.  Opticians are available to help you select the proper glasses to fit your vision needs.  If you are a contact lens wearer, we can assist you in ordering your contact lenses as well. In addition, we offer a variety of over- the- counter products such as hydrating therapies and lid cleansing scrubs for your convenience.  To inquire on pricing please contact our office at 847-394-1414.  Our staff will be glad to help.

Do you sell contact lenses?

Yes. We have a contact lens specialist on sight that will assist you in choosing the best contact lenses to fit your daily needs.  Contact lens prescriptions are valid for one year.  To inquire on pricing please contact our office at 847-394-1414.